Omni-channel / Order Management

Define strategies & implement systems to enable Omni-channel commerce
& order management across complex networks.

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Spinnaker SCA understands the evolution of Omni-channel capabilities

Consumer buying experiences have expanded exponentially with endless product options and personalization across digital and traditional channels.

Based on the order lifecycle, certain key functions are required to deliver capabilities for buy on-line, buy in-store and order visibility.

The right technology platform can aide in managing connected supply chain challenges, improving the customer experience.

Key capabilities that support the entire order life cycle

Payment and Financials

Omni-channel payment services allow crosschannel, frictionless, and seamless processing through the order life cycle.

Customer Support

Improve customer interactions across multiple touchpoints during the time of sale and throughout the customer life cycle.

Store Fulfillment

Store Order Fulfillment solutions allow store associates to prepare orders for pickup, shipping, or return across multiple channels.

Order Routing

Smart, cost-based order routing systems analyze historical and real-time data enhancing the ability to fill orders accurately and consistently.

Inventory Availability

Our order fulfillment solutions include vast capabilities around inventory protection, future inventory tracking, and virtual segmentation across multiple channels.

Return and Exchanges

A centralized view of all returns & exchanges allows customer support associates in call centers and stores to provide frictionless post-purchase support to the customer.

9%

Increased Year-
Over-Year Revenues

50%

Buy Online,
Pick up In-Store

89%

Stronger
Customer Retention